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General questions
Can I buy directly from you?
No, we sell through retailers and do not offer direct purchasing. Please contact one of our knowledgeable retail partners, who will be happy to help. Our retail partners.
Do you offer an assembly service?
No, we do not offer an assembly service. Please ask the retailer you purchased from, or one of our retail partners, whether assembly is available.
Is the furniture delivered pre-assembled?
No, our furniture is delivered flat-packed for self-assembly.
Do you offer custom-made furniture?
No, we cannot offer custom-made furniture.
Do you have an outlet or factory sale?
Yes, you are welcome to visit our factory sale in Levern.
How do I care for my cabinets so they last?
To enjoy your cabinets for years to come, please follow our care instructions. Download care instructions.
Complaints
I have a problem with an electrical appliance. Who should I contact?
If your electrical appliance is faulty, please contact its manufacturer. You will find their contact details in the documents supplied with the appliance.
Who should I contact about complaints relating to Marlin and OPTIpremio products?
In this case, please contact Pelipal directly at service-kommission@pelipal.de.
Product questions
Can I change which side the door opens from?
Yes, doors can be fitted with hinges on either the left or the right. Simply make sure the mounting plates are positioned correctly during assembly.
How tall are the SF16 plinth feet, and how far can they be adjusted?
The plinth feet are 16.6 cm high and can be adjusted by +1 cm / −2 cm.
Why is there no cabinet carcass for my dishwasher or undercounter fridge?
The dishwasher or undercounter fridge stands independently between two cabinets and is only fitted with a matching door front.
What are the cabinet dimensions?
The dimensions of our cabinets vary depending on the range.
Are plinths included with the cabinets?
This depends on the range you have purchased. In the OPTIkult and OPTImulti ranges, each cabinet has its own plinth. For OPTIkomfort and OPTIkarat, plinths must be purchased separately.
Where can I find my plinth fixing clips?
The plinth fixing clips are included in the packages for tall, mid-height and base cabinets.
Are the handle holes already drilled?
The fronts are pre-drilled with a hole spacing of 128 mm.
Why does my dishwasher door have hinge cup holes?
The doors are drilled as standard. On dishwasher doors, the hinge cup holes must be covered.
Can you tell me the RAL colour of a cabinet?
No, but you are welcome to request up to three samples for colour matching.
Delivery questions
How many packages does my cabinet come in?
This depends on the cabinet. If a cabinet is delivered in several packages, a label on the package lists all the components.
What should I do if parts are damaged or missing?
For logistical reasons, packages may arrive on different days. Please allow a few days. If no further package has arrived after a week, contact the retailer you purchased from.
Which parcel delivery company do you use?
This often depends on our retail partners. Please ask your retailer for this information.
Can I collect the cabinets?
No, collection directly from our premises is not available.
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